Refund policy

Due to the intimate and hygienic nature of our products, all sales are final.

We are unable to accept returns or exchanges on underwear and intimate apparel.

If you receive an item that is damaged or defective, please contact us within 24 hours of delivery, and we will be happy to assist.

For questions before placing an order, feel free to reach out to office@charmelee.com
,we’re happy to help ensure you choose the right style and size."